Increase in the library holds charge – Frequently Asked Questions

June 28, 2010 at 11:15 am | Posted in Library_News | Leave a comment

1.Why charge for holds?

  • A library’s core role is to provide customers with access to a range of items on the shelves at the library you visit. If you want priority access to a specific item over other borrowers, you are able to obtain this by placing a hold. This saves you time and effort.
  • Like all other Council departments the library must charge for services from which an individual derive a clear benefit. Placing a hold falls into this category because it gives one borrower access to a specific item ahead of other borrowers. The charge represents only a small a small percentage of the costs involved in providing the service. These include:
    • Staff time (includes searching for items, checking them in, putting them into transit, checking them at the pick up library, identifying them and putting them aside for pick up)
    • Notifying borrowers they have holds waiting to pick up either by telemessage, email or mail
    • A daily courier service to moves items on hold between our 5 libraries from Waikouaiti to Mosgiel (114 km return)

2.Why increase the charge?

  • Currently placing a hold costs Adult borrowers 50 cents per item but from July 1 2010 this will increase to $1.00.
  • Holds charges at Dunedin Public Libraries have not increased since 2001. With other metropolitan libraries now charging between $1.00 and $2.00 per hold Dunedin Public Libraries believes it has a responsibility to ratepayers to recover a greater share of the cost of providing this value added service.
  • The holds charge only applies to holds placed by adults, ensuring children and young people under the age of 18, continue to have free access to this important service.

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